I thought it was only proper to send a shout out to the Discount Tire here in Provo. If you are local to the ProvOrem area and you need tires go there and tell them I sent you. He may not give you a discount or anything but they should at least take care of you. I feel it my personal obligation to do so.
Manager Joe Snyder, 801-343-3518 972 S University Ave Provo UT 84601
Here is a shorter (kinda), blog friendly version. I had some tires that were wearing out improperly because of an alignment issue. Discount wouldn't rotate my tires properly because it would have involved taking the tires off the wheels and apparently that is too much work to do for free. Both Discount Tires locally turned me down and insisted on charging me.
I wasn't going to be charged for a service they offer for free for people with normal tires (mine are directional). So I decided to send an email in complaining to Corporate. I basically said in the email that I had been a satisfied customer for the past few years and that I had bought several sets of tires from them over that time but now I was really turned off at this point. I said that depending on how they handled the situation they would either keep a customer or lose a customer. I got a call at 8:30 the next morning from the Provo store. The manager asked me to come in and work this out.
Now, my car has all wheel drive and I can't just throw 1 tire on there. If 1 tire goes bad than I have to buy 4 new tires. Needless to say the economy isn't treating me right and my wallet is tight. After talking with the manager he suggested I get new tires and because it was a safety issue he would work with me on the price. I'm no cheap skate and I don't look for handouts. i told him that I would pay the full amount but if I could do it over 4 months then I could pay for it. So we agreed on that deal. One tire a month until the balance was paid. No interest, no extra fees, nothing.
He really worked with me to get a new set of tires and needless to say was again satisfied and happy with the service I got. In these tough times it is good to see that there are companies and people that understand that and are willing to work it out. Sure it took a little complaining but sometimes it takes those moments of friction and indecision to really determine how a relationship is going to turn out.
I'm happy, not totally broke, and have a safe set of tires. Thank you Discount Tire of Provo.